Your privacy matters to us. This Privacy Policy explains what personal information bingo games collects from Filipino players, how we use it, and the steps we take to keep it secure. Please read this page carefully before using our platform.
When you register and use the bingo games platform, we collect certain personal information to verify your identity, process transactions, and deliver a smooth experience. The types of data we may collect include your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect account activity data such as login history, game participation records, deposit and withdrawal transactions, and device information including IP address and browser type. In some cases, we may request a copy of a government-issued ID or other verification documents to comply with Philippine regulations on online gaming. All information collected is limited to what is necessary for the purposes described in this policy.
Full name, date of birth, government ID, and residential address used for account verification.
Email address and mobile number used for account communications and support.
Deposit, withdrawal, and payment records processed in Philippine pesos (PHP).
IP address, browser type, and device identifiers collected automatically when you access the platform.
The personal data we collect is used exclusively to operate and improve the bingo games platform for players in the Philippines. We use your information to create and manage your account, process deposits and withdrawals in Philippine pesos, verify your identity in line with applicable regulations, and provide customer support when you need assistance. Your contact details allow us to send you important account notifications, security alerts, and updates about changes to our policies or platform features. We may also use aggregated, anonymised data to analyse platform performance and improve the overall user experience. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without your knowledge. Your data is never sold to third parties for marketing purposes.
We may share your information with trusted third-party service providers who assist us in operating the platform — for example, payment processors and identity verification services. These providers are contractually bound to handle your data securely and only for the specific purposes we authorise. In certain circumstances, we may be required to disclose your information to regulatory authorities or law enforcement agencies in the Philippines if required by law. Outside of these situations, your personal data remains confidential and is not disclosed to any other external parties without your explicit consent.
We retain your personal data for as long as your account remains active and for a reasonable period thereafter, as required by applicable Philippine laws and regulations governing online gaming platforms. Once your data is no longer needed for the purposes it was collected, we take steps to securely delete or anonymise it. The retention period for transaction records may be longer where required for legal, regulatory, or audit purposes. You may request the deletion of your account and associated personal data by contacting our support team, subject to any legal obligations that require us to retain certain records.
We implement appropriate technical and organisational security measures to protect your personal data from unauthorised access, loss, alteration, or disclosure. These measures include encrypted data transmission, access controls, and regular security reviews of our systems. While we take every reasonable precaution to safeguard your information, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your account. If you suspect any unauthorised access to your account, please contact our support team immediately so we can take prompt action to protect your data.
As a player using the bingo games platform from the Philippines, you have certain rights regarding your personal data. You have the right to request access to the personal information we hold about you, to ask us to correct any inaccuracies, and to request the deletion of your data where it is no longer necessary for the purposes it was collected. You may also object to certain types of processing or request that we restrict how we use your data in specific circumstances. To exercise any of these rights, please contact our support team using the details provided on the platform, and we will respond within a reasonable timeframe. We are committed to handling all data rights requests fairly and transparently, in accordance with applicable Philippine data protection laws.
If you have concerns about how we handle your personal data, you have the right to raise a complaint with the relevant data protection authority in the Philippines. We take all privacy concerns seriously and will work with you to resolve any issues as quickly as possible. For general questions about this Privacy Policy or our data practices, you can also visit our FAQ page for additional guidance.
This Privacy Policy was last updated in January 2025. We may revise this page from time to time to reflect changes in our practices or applicable regulations. Continued use of the platform after any update constitutes your acceptance of the revised policy. For related information, see our Terms and Conditions and Responsible Gaming pages.
If you have questions about how bingo games handles your personal information, our FAQ page covers the most common queries from Filipino players. You can also create a free account to explore the platform directly.